Brunari Return Policy

1. Faulty Product Returns

1.1 Reporting Faults
We take pride in offering quality products. If you receive a product with a defect, please reach out to our Customer Service Team at brunarileather@gmail.com as soon as possible. We’ll guide you through the return process to resolve the issue promptly. For faster assistance, we may request photos of the defect to assess the product.

1.2 Return Solutions
If a defect is confirmed, we’ll offer a replacement, repair, or a full refund to your original payment method. If there’s no defect or if the issue is due to misuse, or not following the care instructions, we’ll contact you to decide whether to dispose of or return the item to you (return shipping charges will apply).

1.3 Conditions That Don’t Qualify as Faulty
Products are not considered faulty due to misuse, improper use, or lack of care.

2. Change of Mind Returns

2.1 Eligibility
In addition to returns for faulty items, we offer a flexible return policy for change-of-mind purchases. Products can be returned if:

  • The return is initiated within 14 days of your order confirmation (or within the promotional period, if any).
  • The item is unworn, unused, and in saleable condition with all original tags attached.
  • The product is in its original packaging in good condition (sealed boxes where necessary; plastic wraps are not required unless for hygiene reasons).
  • The product is not marked as ‘Final Sale’ or excluded for hygiene purposes. Any exclusions will be noted on the product page and during checkout.

2.2 Processing Returns
Once we receive and inspect the returned item, we’ll notify you of the next steps. If the return meets our policy, we’ll either:

  • Refund to your original payment method, or transfer to your Bank Account, Easy Paisa, Jazz Cash, or U-Pay.
  • Exchange the item for another article (subject to availability).

2.3 Fees and Non-Compliance
Delivery fees for the original purchase or any packaging costs for the return will not be refunded. If a return doesn’t meet the above conditions, we’ll notify you and return the item at your expense.

2.4 Monitoring Returns
We aim to make returns easy for our customers. To protect against abuse, we monitor return frequency and may restrict account access or future orders in cases of high return frequency or suspicious activity.

2.5 Consumer Rights
This policy does not limit any rights you have as a consumer under Pakistani law.